We supercharge your decision-making and action-taking™ in both personal life and business.

1. Your conversations with your Friends are conducted in order to facilitate the creation/development of personal and/or professional goals and to develop and carry out a strategy or plan for achieving those goals, and so you will expect to leave each call with both a goal and a strategy or plan of action, however big or small.

2. You will initiate the call or video call with your Friend at the time that you scheduled your call or video call, and you accept full financial responsibility for showing up more than fifteen (15) minutes late or cancelling within twenty-four (24) hours. This means that you are willing to pay-in-full for your scheduled call if you are fifteen (15) minutes past your scheduled time or if you cancel within twenty-four (24) hours. Any exceptions or forgiveness to this fee are at the discretion of your Friend and will depend on the nature of the lateness or cancellation.  This payment may be made by PayPal to the Friend or through the Loki app itself to the Friend.

3. You accept any and all charges for any and all internet usage or bandwidth and/or mobile phone provider costs associated with your call with your Friend. 

4. You confirm and agree that you are older than eighteen (18) years of age and you agree that you are fully responsible for your physical, mental, and emotional well-being during every call, including all your choices and decisions made during conversations with your Friend.  

5. You are aware that you can choose to discontinue services at anytime or switch to another  Friend at any time. You are never stuck in a Friendship. If you have pre-paid for Services with a Friend, those are non-refundable. If you use the pay-per-minute app for Services with a Friend, then there is no running balance; this is why we recommend using pay--per-minute applications - to provide you with the financial flexibility.

6. You understand that Friends use professional coaching techniques and implement their skilled training to conduct conversations with Clients such as yourself, but because of our professional training, professional standards, and the payment arrangement, this is additionally a relationship that consists of a paid professional service. 24:7 Friend aims for its professional coaches to be like "friends" who can talk whenever they're available rather than like a traditional coach who acts more similarly to a "therapist" who expects a more formal conversation once a week; but while we aim to be more flexible, accessible, and warm, we are additionally professional service providers and treat the relationship with that degree of professional respect.

7. You understand that what takes place during a conversation with a Friend involves the skills and techniques of general life, business, or career coaching. Coaching is a comprehensive process that may involve all areas of life, including self-care, work, finances, physical health, human relationships, learning, and more. You acknowledge and agree that in all possible situations, your decisions on how to handle all topics and any related issues that arise are exclusively your responsibility, not the responsibility of your Friend or 24:7 Friend.

8. You understand that the service of coaching, which 24:7 Friend and its Friends provides, does not involve or include the diagnosis or treatment of "mental disorders" as defined by any professional mental health organisation or association.  You understand that 24:7 Friend Services are not a substitute for counselling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment and you will not use it in place of any form of diagnosis, treatment, or therapy.

9. You promise that if you are currently in therapy or under the care of a mental health professional, that you have consulted with the mental health care provider regarding the advisability of working with a coach or with 24:7 Friend and that this person is aware of your decision to proceed with the coaching relationship that 24:7 Friend provides.

10. You understand that information shared throughout your relationship with 24:7 Friend or your Friend will be held as confidential and kept only within 24:7 Friend's or your Friend's records (not elsewhere) unless you state otherwise, in writing, except as required by law.

11. You understand that information about your needs as a Client would only be confidentially shared with Friends who are contracted with 24:7 Friend or only if you have contacted them and initiated a conversation with them. 

12. Conversation topics may be anonymously and hypothetically shared with 24:7 Friend's coaching professionals for training or consultation purposes. "Anonymously and hypothetically shared" information means that your identity will not be shared in these circumstances. 

13. You agree that any testimonial that you agree to provide to 24:7 Friend will be owned by 24:7 Friend and used in perpetuity in any media format. You agree that copyright and license of anything that contains your testimony belongs to 24:7 Friend. Thank you, by the way, for agreeing to this and allowing us to share your inspiring words or content. 

14. You understand that conversations you have with a 24:7 Friend will not to be used as a substitute for professional advice by legal, medical, financial, business, mental health, or other qualified professionals.  You will seek independent professional guidance for legal, medical, financial, business, mental health, or other matters.  

15. You understand that each and every decision made in 24:7 Friend conversations and all related actions and consequences are exclusively yours alone, you own them, and you acknowledge that your actions regarding those decisions are your sole responsibility and not the responsibility of your 24:7 Friend or 24:7 Friend as an organisation.

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